SMS / Text Messaging Terms & Conditions
Netcetera LLC | Effective Date: September 16, 2026
SMS Terms of Service. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Netcetera LLC. This includes SMS messages for customer care, such as service ticket updates, appointment and dispatch confirmations, account notifications, and replies to your support requests. Message frequency varies. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at https://www.netcet.net. Visit https://www.netcet.net/privacy.html for our Privacy Policy and https://www.netcet.net/sms-terms.html for these Terms of Service.
1. Program Description
Netcetera LLC ("Netcetera") offers SMS/MMS text messaging as a customer-care channel for our clients and prospective clients. When you opt in, you may receive text messages from Netcetera at the mobile number you provide, including:
- Service ticket confirmations, status updates, and resolution notices
- Appointment, on-site visit, and dispatch scheduling and confirmations
- Notices of outages, maintenance windows, and security alerts affecting your services
- Two-way conversational replies to support requests you initiate by text
- Follow-ups to quotes, orders, or account questions
Netcetera does not send marketing or promotional text messages under this program.
2. How to Opt In
You can opt in to receive text messages from Netcetera by:
- Checking the SMS consent box on our website contact form and providing your mobile number;
- Sending a text message to our business number, 678.384.9300; or
- Providing your mobile number and verbal or written consent to Netcetera staff during service onboarding or a support interaction.
Consent to receive text messages is not a condition of purchasing any goods or services from Netcetera.
3. Message Frequency
Messaging frequency may vary based on your service activity and interactions with us.
4. Message and Data Rates
Message and data rates may apply. Charges are billed by your wireless carrier according to your mobile plan.
5. How to Opt Out
You can cancel at any time. Reply STOP to any message from Netcetera and you will be unsubscribed. After you send STOP, we will send one final message to confirm that you have been unsubscribed, and you will no longer receive text messages from us. To rejoin, reply START or opt in again using one of the methods in Section 2.
6. Help and Support
For assistance, text HELP to any message or visit our website at https://www.netcet.net. You may also call 678.384.9300 or email info@netcet.net.
7. Supported Carriers
Messages are supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
8. Privacy
SMS consent is not shared with third parties. Your mobile number and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Visit https://www.netcet.net/privacy.html for our Privacy Policy and https://www.netcet.net/sms-terms.html for these Terms of Service.
9. Security Notice
Text messaging is not a secure or encrypted channel. Do not send passwords, protected health information (PHI), payment card numbers, Social Security numbers, or other sensitive information by text. Netcetera will never ask you for a password by text message.
10. Changes
Netcetera may modify these terms at any time. Changes are effective when posted at www.netcet.net/sms-terms.html.
11. Contact
Netcetera LLC
Acworth, Georgia
Phone: 678.384.9300
Email: info@netcet.net