Need help? We're on it.
For current Netcetera clients. Call for anything urgent, email for everything else, and we'll take it from there.
Call support
Use the phone for anything that stops work: a server or internet outage, a security concern, or a whole office that can't log in. After hours, call the same number.
Email support
Emailing us opens a support ticket automatically, so nothing gets lost. Best for requests, questions, new users and anything that can wait a few hours.
Client Portal
Check the status of open tickets, review past requests and add notes to a ticket in progress.
Support hours
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern.
Outside those hours, call 678.384.9311 for urgent issues. Emails sent after hours are picked up the next business morning.
Help us fix it faster
Whether you call or email, include:
- Your name, company and a callback number
- Which computer, device or system is affected
- What you were doing when the problem started, and any error message (a screenshot helps)
- How many people it's affecting
Please don't include passwords or patient information in emails or tickets.
Protect yourself from fake "IT support"
Netcetera will never ask for your password by email, text or phone, and we will never call you out of the blue asking to connect to your computer. If someone claiming to be from Netcetera, Microsoft or any tech company contacts you unexpectedly, don't give them access. Hang up and call us at 678.384.9311.
Not a client yet? Contact us or book a Concierge Call.